Refund Policy

Our Refund Policy were last updated on 1st January 2023

At TutorsLMS, our primary goal is to provide a seamless and satisfying learning experience for all of our students. We understand that there may be situations where a refund is necessary, and we've established a clear refund policy to address these cases. Please read the following information to understand our refund policy and the circumstances under which refunds can be requested.

1. Our 30-Day Refund Policy

We want you to have the confidence to explore and engage with our courses without any risk. Therefore, we offer a 30-day refund policy, allowing eligible courses to be refunded within this period. To be eligible for a refund, the request must align with the guidelines outlined in our refund policy.

It's essential to note that payments for courses are sent to our instructors after a 30-day processing period. As a result, we can only process refund requests received within the 30-day refund window. Any requests made after this period will not be considered for a refund.

2. Additional Reasons for Denied Refunds

While we are committed to supporting students in their learning journey, we also need to safeguard our platform from potential misuse and fraudulent activities. Therefore, we reserve the right, at our sole discretion, to limit or deny refund requests in the following circumstances:

  1. Consumed or Downloaded Content: Refund requests for courses that have had a significant portion consumed or downloaded by the student before the refund request was made may be denied. This is to prevent potential abuse of the refund system.
  2. Multiple Refunds: We may deny refund requests when a student has previously requested multiple refunds for the same course. This is to discourage repeated refund requests for the same content
  3. Excessive Refund Requests: If a student makes an unusually high number of refund requests, these may be subject to denial.
  4. Violations of Our Terms: Users who have had their account reported, banned, or have had their course access disabled due to a violation of our Terms of Service may not be eligible for refunds.
  5. Subscription Services: We generally do not provide refunds for subscription services unless required by applicable law. Please refer to the specific terms and conditions of the subscription service for more information.

We aim to strike a balance between protecting the interests of both our students and instructors while ensuring that our platform remains a fair and trustworthy place for online learning. If you believe your situation falls within our refund policy guidelines, please contact our support team, and they will assist you in the refund process. Your satisfaction as a student is of utmost importance to us, and we are here to help address any concerns or issues you may have.


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